Talkswitch 24-CA manuals

Talkswitch 24-CA User Manual (243 pages)

Brand: Talkswitch | Category: Hardware | Size: 8.39 MB |

English

Table of contents

TALKSWITCH 24-CA

1

TALKSWITCH 48-CA/CVA

1

Copyright Information

2

TABLE OF CONTENTS

3

II TABLE OF CONTENTS

4

TABLE OF CONTENTS III

5

IV TABLE OF CONTENTS

6

TABLE OF CONTENTS V

7

VI TABLE OF CONTENTS

8

WHAT’S IN THIS GUIDE?

9

Single unit installation

10

Networked units installation

10

VoIP installation

10

Connecting devices

10

GUIDE CONVENTIONS

12

TALKSWITCH INSTALLATION

13

1.3 UNIT FRONT PANEL

14

1.4 UNIT BACK PANEL

15

1.6 INITIAL CONFIGURATION

20

1.7.1 Ethernet connection

21

1.7.2 USB Connection

22

1.7.3 Serial connection

23

1.7.4 Internet connection

24

Figure 12: Address book

25

1.7.5 File connection

26

1.8 CONNECTING DEVICES

27

E1 E2 E3 E4

30

TalkSwitch Jacks

30

Incoming Phone Lines

30

Line Splitter

30

Extensions 111 and 112

30

Figure 21: Dedicated fax line

31

Figure 22: Distinctive ring

32

1.9.1.1 Ethernet switch

34

Figure 27: Memory card

38

Figure 28: Memory card slot

38

TALKSWITCH CONFIGURATION

41

2.1.1.1 File Menu

42

2.1.1.2 View Menu

42

2.1.1.3 Tools Menu

43

2.1.1.4 Help Menu

43

Figure 32: Unit tabs

46

2.2 SYSTEM INFORMATION

47

2.2.2 IP Configuration

49

2.2.3 Telephone Lines

52

Figure 40: Telephone lines

53

2.2.4 Line hunt groups

54

section

60

2.2.6 Fax information

61

2.2.6.1 Dedicated fax line

62

Figure 48: Fax information

63

Figure 49: Telephone lines

63

Figure 52: Telephone lines

65

2.2.7 Local extensions

66

Figure 55: IP extension

67

Figure 57: Phone types

69

2.2.8 Remote extensions

70

Figure 58: Remote extensions

71

2.2.9 Extension ring groups

73

Figure 60: Ring groups

74

2.2.10 On-Hold/Ringback

75

Figure 61: Music port

76

Figure 62: Music on hold

76

Figure 63: Music file format

78

Figure 64: Volume adjustment

78

2.3 VOICEMAIL

79

2.3.2 Voicemail notification

80

2.3.2.1 Dialed notification

80

2.3.2.3 E-mail notification

83

2.3.3 Global Settings

86

2.3.3.1 Voicemail manager

88

Figure 78: Mailbox data

89

Figure 79: Reset Mailboxes

89

2.4 CALL HANDLING

90

Figure 81: Modes

91

Figure 82: Holiday mode

91

2.4.2 Auto attendant

92

2.4.3 Telephone Lines

99

2.4.4 VoIP Numbers

101

2.4.5 Call Cascade

102

2.4.5.1 Local extensions

102

2.4.5.2 Remote extensions

105

If my extension is busy

109

If I am away from my desk

109

2.5 CALL BACK/CALL BRIDGE

110

anywhere around the world

111

70 for disabling the

112

2.5.2 Prompted call back

114

2.5.3 Call bridge

115

Figure 103: Hunt group access

116

2.6 OPTIONS

117

Figure 105: Add user

118

2.6.2 Audio Controls

119

2.6.3 Transfer Options

120

2.6.4 Miscellaneous

122

2.6.5 Troubleshooting

124

USING TALKSWITCH

129

USING AN ANALOG PHONE

130

3.2.4.1 Unscreened transfer

132

3.2.4.2 Screened transfer

133

3.2.6.1 Parking a call

134

3.2.8 Using call waiting

136

3.2.9 Conference calling

137

USING AN IP PHONE

138

3.3.3 Hold and transfer

140

3.3.3.1 Hold

140

3.3.3.2 Unscreened transfer

140

3.3.3.3 Screened transfer

140

3.3.4.1 Parking a caller

142

IN PARALLEL TO TALKSWITCH

145

FORWARDING (ANALOG AND IP)

147

3.9 MUSIC ON HOLD

154

3.10 MODE SWITCHING OPTIONS

155

to activate mode 1

155

3.11.1 Using call bridge

156

3.11.2 Using call back

157

CALL DETAIL RECORD (CDR)

159

4.2 RETRIEVING DATA

160

Figure 114: Log in window

161

Figure 116: Dowload CDR

161

Figure 117: CDR web interface

162

7. Click Start

163

4.3 ANALYZING THE DATA

164

VOIP INFORMATION

167

5.2.2 The router/NAT/firewall

168

Figure 124: LAN

169

Support

170

per location

171

5.4 VOIP CONFIGURATION

174

5.4.2.1 TalkSwitch Profile

176

Figure 130: Codec

179

Figure 131: Registrar entries

180

5.4.3 VoIP Numbers

182

Figure 135: Call handling

185

5.5 FAQ

186

TROUBLESHOOTING AND

193

SUPPORT

193

6.1.2.1 The auto attendant

194

6.1.2.2 Music on hold

195

6.2 SUPPORT

199

FUNCTIONS AND COMMANDS

201

APPENDIX A 191

203

TALKSWITCH AND TELEPHONE

205

COMPANY CALLING SERVICES

205

TALKSWITCH AND POWER

209

INTERRUPTIONS

209

SAFETY AND REGULATORY

211

INFORMATION

211

APPENDIX D 201

213

TALKSWITCH ONE-YEAR

215

WARRANTY AND RETURN

215

SPECIFICATIONS

219

Regulatory Approvals

220

Analog extension interface

220

Analog trunks

220

Dimensions (H x W x L)

220

Weight 24-CA 48-CA 48-CVA

220

COPYRIGHT AND LICENSING

221

HOME/OFFICE WIRING GUIDE

225

Incoming phone lines

227

Residential building

227

Using two phone lines

228

Connecting to phone lines

228

Using one phone line

228

To house loops

229

Incoming phone lines from

229

To TalkSwitch incoming line

229

Adding extension block

230

Connecting to TalkSwitch

231

GLOSSARY

233

G L O S S A R Y 223

235

G L O S S A R Y 225

237

G L O S S A R Y 227

239

48-CAS User Manual English

English

Talkswitch 48-CAS User Manual, 6 pages

Talkswitch devices