Talkswitch 24-CA User Manual Page 166
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154 TALKSWITCH USER GUIDE • NORTH AMERICA
13. PIN or User Code — This column shows the user’s access code to dial out
using a specific carrier.
The data can be imported into any call management software or an Excel
spreadsheet as a delimited text file. After the import, the data can be
grouped and tallied based on the criteria set forth.
Example:
1. Total line usage for a day 4. Average call times
2. Number of inbound calls 5. Number of calls per line
3. Wait times
- TALKSWITCH 24-CA 1
- TALKSWITCH 48-CA/CVA 1
- Copyright Information 2
- TABLE OF CONTENTS 3
- II TABLE OF CONTENTS 4
- TABLE OF CONTENTS III 5
- IV TABLE OF CONTENTS 6
- TABLE OF CONTENTS V 7
- VI TABLE OF CONTENTS 8
- WHAT’S IN THIS GUIDE? 9
- Single unit installation 10
- Networked units installation 10
- VoIP installation 10
- Connecting devices 10
- GUIDE CONVENTIONS 12
- TALKSWITCH INSTALLATION 13
- 1.3 UNIT FRONT PANEL 14
- 1.4 UNIT BACK PANEL 15
- 1.6 INITIAL CONFIGURATION 20
- 1.7.1 Ethernet connection 21
- 1.7.2 USB Connection 22
- 1.7.3 Serial connection 23
- 1.7.4 Internet connection 24
- Figure 12: Address book 25
- 1.7.5 File connection 26
- 1.8 CONNECTING DEVICES 27
- E1 E2 E3 E4 30
- TalkSwitch Jacks 30
- Incoming Phone Lines 30
- Line Splitter 30
- Extensions 111 and 112 30
- Figure 21: Dedicated fax line 31
- Figure 22: Distinctive ring 32
- 1.9.1.1 Ethernet switch 34
- Figure 27: Memory card 38
- Figure 28: Memory card slot 38
- TALKSWITCH CONFIGURATION 41
- 2.1.1.1 File Menu 42
- 2.1.1.2 View Menu 42
- 2.1.1.3 Tools Menu 43
- 2.1.1.4 Help Menu 43
- Figure 32: Unit tabs 46
- 2.2 SYSTEM INFORMATION 47
- 2.2.2 IP Configuration 49
- 2.2.3 Telephone Lines 52
- Figure 40: Telephone lines 53
- 2.2.4 Line hunt groups 54
- section 60
- 2.2.6 Fax information 61
- 2.2.6.1 Dedicated fax line 62
- Figure 48: Fax information 63
- Figure 49: Telephone lines 63
- Figure 52: Telephone lines 65
- 2.2.7 Local extensions 66
- Figure 55: IP extension 67
- Figure 57: Phone types 69
- 2.2.8 Remote extensions 70
- Figure 58: Remote extensions 71
- 2.2.9 Extension ring groups 73
- Figure 60: Ring groups 74
- 2.2.10 On-Hold/Ringback 75
- Figure 61: Music port 76
- Figure 62: Music on hold 76
- Figure 63: Music file format 78
- Figure 64: Volume adjustment 78
- 2.3 VOICEMAIL 79
- 2.3.2 Voicemail notification 80
- 2.3.2.1 Dialed notification 80
- 2.3.2.3 E-mail notification 83
- 2.3.3 Global Settings 86
- 2.3.3.1 Voicemail manager 88
- Figure 78: Mailbox data 89
- Figure 79: Reset Mailboxes 89
- 2.4 CALL HANDLING 90
- Figure 81: Modes 91
- Figure 82: Holiday mode 91
- 2.4.2 Auto attendant 92
- 2.4.3 Telephone Lines 99
- 2.4.4 VoIP Numbers 101
- 2.4.5 Call Cascade 102
- 2.4.5.1 Local extensions 102
- 2.4.5.2 Remote extensions 105
- If my extension is busy 109
- If I am away from my desk 109
- 2.5 CALL BACK/CALL BRIDGE 110
- anywhere around the world 111
- 70 for disabling the 112
- 2.5.2 Prompted call back 114
- 2.5.3 Call bridge 115
- Figure 103: Hunt group access 116
- 2.6 OPTIONS 117
- Figure 105: Add user 118
- 2.6.2 Audio Controls 119
- 2.6.3 Transfer Options 120
- 2.6.4 Miscellaneous 122
- 2.6.5 Troubleshooting 124
- USING TALKSWITCH 129
- USING AN ANALOG PHONE 130
- 3.2.4.1 Unscreened transfer 132
- 3.2.4.2 Screened transfer 133
- 3.2.6.1 Parking a call 134
- 3.2.8 Using call waiting 136
- 3.2.9 Conference calling 137
- USING AN IP PHONE 138
- 3.3.3 Hold and transfer 140
- 3.3.3.1 Hold 140
- 3.3.3.2 Unscreened transfer 140
- 3.3.3.3 Screened transfer 140
- 3.3.4.1 Parking a caller 142
- IN PARALLEL TO TALKSWITCH 145
- FORWARDING (ANALOG AND IP) 147
- 3.9 MUSIC ON HOLD 154
- 3.10 MODE SWITCHING OPTIONS 155
- to activate mode 1 155
- 3.11.1 Using call bridge 156
- 3.11.2 Using call back 157
- CALL DETAIL RECORD (CDR) 159
- 4.2 RETRIEVING DATA 160
- Figure 114: Log in window 161
- Figure 116: Dowload CDR 161
- Figure 117: CDR web interface 162
- 7. Click Start 163
- 4.3 ANALYZING THE DATA 164
- VOIP INFORMATION 167
- 5.2.2 The router/NAT/firewall 168
- Figure 124: LAN 169
- Support 170
- per location 171
- 5.4 VOIP CONFIGURATION 174
- 5.4.2.1 TalkSwitch Profile 176
- Figure 130: Codec 179
- Figure 131: Registrar entries 180
- 5.4.3 VoIP Numbers 182
- Figure 135: Call handling 185
- 5.5 FAQ 186
- TROUBLESHOOTING AND 193
- SUPPORT 193
- 6.1.2.1 The auto attendant 194
- 6.1.2.2 Music on hold 195
- 6.2 SUPPORT 199
- FUNCTIONS AND COMMANDS 201
- APPENDIX A 191 203
- TALKSWITCH AND TELEPHONE 205
- COMPANY CALLING SERVICES 205
- TALKSWITCH AND POWER 209
- INTERRUPTIONS 209
- SAFETY AND REGULATORY 211
- INFORMATION 211
- APPENDIX D 201 213
- TALKSWITCH ONE-YEAR 215
- WARRANTY AND RETURN 215
- SPECIFICATIONS 219
- Regulatory Approvals 220
- Analog extension interface 220
- Analog trunks 220
- Dimensions (H x W x L) 220
- Weight 24-CA 48-CA 48-CVA 220
- COPYRIGHT AND LICENSING 221
- HOME/OFFICE WIRING GUIDE 225
- Incoming phone lines 227
- Residential building 227
- Using two phone lines 228
- Connecting to phone lines 228
- Using one phone line 228
- To house loops 229
- Incoming phone lines from 229
- To TalkSwitch incoming line 229
- Adding extension block 230
- Connecting to TalkSwitch 231
- GLOSSARY 233
- G L O S S A R Y 223 235
- G L O S S A R Y 225 237
- G L O S S A R Y 227 239
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